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Frequently Asked Questions
Hi there! Have some questions about our company? Find the answers below.
Residents
your online portal
pay rent
Online
Securely pay rent online from anywhere. Set up automatic payments so you always pay on time.
maintenance
requests
Quickly submit maintenance requests that go directly to our maintenance queue.
seamless
communication
Send communications to us at anytime, from the convenience of your phone, tablet or computer.
Cottonwood Properties – Full-Service Property Management
At Cottonwood Properties, we start off right — with professional photography included at no charge to property owners. Each listing receives a minimum of 20 high-quality images, with the total number determined by the home’s square footage. If you already have recent professional photos from a previous listing, we’re happy to coordinate with your agent to use those when possible.
Your property will be advertised widely — featured on our website, Zillow, and dozens of other top rental search platforms for maximum visibility.
We handle monthly rent collection and proceeds distribution through our account management software, giving you access to a secure owner portal where you can view statements, income reports, and work orders. Vacancies are promptly marketed as soon as we receive notice from tenants. Our team works directly with owners to adjust rental rates strategically and maximize rental income.
Tenants also benefit from a dedicated tenant portal to submit repair requests. Our software enables us to dispatch vendors electronically and track work completion efficiently. With in-house maintenance coordination, we can manage routine and recurring services without delay — and we never charge an additional fee to coordinate with vendors or meet them for property access.
To ensure your investment remains in excellent condition, quarterly property inspections are included.
1st & 3rd Quarters: Exterior inspections
2nd & 4th Quarters: Full walk-throughs to assess cleanliness, test
amenities, and identify maintenance needs
Our pricing is simple and transparent:
One-time setup fee: $250 at signing
Monthly management fee: 10% of collected rent
While vacant: $100 per month during the marketing period